Frequently asked questions
The studios
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Bring yourself, a water bottle, and if you’re in the Run + Weights Room, your shoes.
Wear workout clothes that you feel comfortable in! Sweat is guaranteed.
We have you sorted with sweat towels, shower towels and toiletries provided.
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Yes, each location has shower facilities. You’ll find shampoo, conditioner and of course, our PLATFRM scented body wash supplied by Yard Skincare.
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We have showers at both studios. To make your commute as easy as possible, we provide shower towels, Dyson hairdryers, Dyson straighteners, deodorant and toiletries from Yard Skincare.
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Wear workout clothing that you feel comfortable in. Sweat is guaranteed.
For those in the Reformer room, you can train barefoot or with grip socks. That is entirely up to you.
For those in the Run + Weights room, don’t forget your running shoes!
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You have to be 16 years of age to attend PLATFRM.
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Yes, you can attend our group classes while you’re pregnant.
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If you’re looking to do private 1-on-1 classes in either the Reformer or Run + Weights Room please contact us at buildabetter@platfrm.com.au.
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Absolutely. Give the gift of PLATFRM with a Lift Card.
Lift cards are available to purchase online at www.platfrm.com.au/gift-cards or via the PLATFRM app
Looking for a physical Lift Card?Visit us on the ground at PLATFRM North Adelaide to purchase.
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For instructions on how to redeem your Lift Card, visit www.platfrm.com.au/how-to-redeem.
The classes
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Yes! All PLATFRM packages and memberships give you access to our Strength, Run + Weights Classes, Reformer Classes and Yoga Classes. Memberships and packages are all-inclusive.
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If you’re new to our Strength-based Reformer Classes, we suggest first attending our entry-level Fundamentals & Recovery Class.
Fundamentals & Recovery is designed to help you get an understanding of how the Reformer works, the language our Trainers use, and to give you a general introduction to the PLATFRM Strength-based Reformer philosophy.
Once you’ve attended a handful of Reformer Fundamentals & Recovery Classes, it is time to try Intermediate Classes.
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The first phase of training, and therefore our entry level Run + Weights class, Endurance is designed to help you build your aerobic fitness and stamina.
In Endurance, you will perform longer, less intense periods of running on the treadmill and lighter weight, higher rep range exercise on the gym floor.
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Our Strength classes are our general entry-level strength classes designed to give you a well-rounded Strength training experience.
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Absolutely! However, we do have a 9-hour cancellation policy. If you cancel less than 9 hours before your class start time, you will lose that class credit.
If you cancel before the 9-hour window, your class credit will be returned to your account.
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If you’re more than 5 minutes late to your class then you may not be able to join, and your Trainer may turn you away from the class.
Please try to arrive at least 5 minutes before your class, so you and other members can get the most out of our PLATFRM classes.
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Our classes are a huge hit, so they often book out!. If the class is booked out, you can jump on the class waitlist. As people cancel from the class before the class start time, you will be notified if a spot in the class becomes available.
You have a two-hour window from receiving the waitlist notification to either accept or cancel the invitation. You will only be placed into the class if you accept the invitation.
If you miss out on the two-hour window, your place in the class will be forfeited and you will be removed from the waitlist.
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If you would like a private 1-on-1 class in either the Reformer or Run + Weights Room please contact us at buildabetter@platfrm.com.au.
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Our Unlimited Membership and Unlimited Classes Package will allow you to attend an unlimited number of classes across all PLATFRM locations.
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To ensure the best experience for all members, we ask that you arrive on time for your class.
If you arrive more than 5 minutes after the scheduled start time, your trainer may turn you away from participating in the class. In this instance, your class credit will be forfeited.
We recommend arriving early to get the most out of your class.
Memberships &
Packages
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Memberships and Packages are available to purchase via the PLATFRM Website or App (available on Android and Apple).
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Yes, we have a 2-week trial for new clients, offering 2 weeks of unlimited classes for just $60! The trial can be purchased via the PLATFRM Website and App, and is valid for 2 weeks from the date of the first booking.
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A Membership is an ongoing direct debit payment that allows you to attend a specific amount of classes each month. Weekly or Fortnightly direct debit options are available. Memberships have an initial 8-weel commitment, with the ability to cancel or suspend thereafter without any fees.
A Package is a single or group of classes you can use when you want before their expiry date. The expiry length begins from either date of purchase or on first booked class.
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Memberships begin on the date of purchase with two months worth of credits allocated to your account upfront. From there, your nominated Credit Card or Bank account will be direct debited the relevant Membership fee ongoing, weekly (every 7 days, unless specified otherwise). You then pay off your classes across the two months. It’s like Afterpay, without the Afterpay.
Memberships are no lock-in, with the ability to cancel or suspend your membership at any time without fees.
If you have any questions about your membership, please email buildabetter@platfrm.com.au.
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When purchased via the PLATFRM app or website, Memberships begin from the date of first purchase and will be direct debited weekly thereafter.
If you would like your Membership to start on a specific date, please contact us at buildabetter@platfrm.com.au and we’ll be able to schedule your Membership start date and first direct debit.
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We have a number of membership options to suit your lifestyle and routine.
Unlimited Classes Membership. $80 / Week
20 Classes per month Membership. $70 / Week
16 Classes per month Membership. $65 / Week.
12 Classes per month Membership. $55 / Week
When purchasing via the PLATFRM Website or App, Memberships will be billed weekly by default. If you would like to change your billing frequency to fortnightly or monthly, please contact us at buildabetter@platfrm.com.au.
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Absolutely! If you would like to change your billing frequency to fortnightly, please get in touch with us at buildabetter@platfrm.com.au.
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Yes, absolutely. You can suspend your membership anytime, however, suspensions must be a minimum of 2 weeks.
Email your studio location to arrange a suspension.
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Yes, our memberships can be cancelled with no charges following the initial 8-week lock in period.
To cancel your membership, simply email your Studio location.
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There are no fees for cancelling or suspending your membership.
There will be a small transaction fee for Direct Debit Memberships linked to a Visa, Mastercard or Amex Card.
Please ensure adequate funds are in your bank account, otherwise, you may be charged additional fees by our Third-Party Provider.
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Yes, we offer students a 10% subsidy on Unlimited Memberships, Packages and 10 Class packs.
Contact your studio location to redeem your student subsidy.
